Scottish Coastline
Royal Lochnagar Distillery

Terms and Conditions

Scotland Unveiled accepts clients are booking under the following terms and conditions.
Showcase Tours
At the time of confirming booking, a non-refundable deposit of 25% must be paid. The full balance must be received at least 28 days before tour commencement date. A reminder email will be generated before the deadline.

In the event, if a tour is ordered within 28 days of the commencement date, 100% balance must be paid.

For cancellation, by the client, following payment of deposit, this will be refundable if cancellation is more than 28 days prior to commencement date of confirmed tour.

Where the balance owing on a tour is not paid prior to 28-day deadline then we reserve the right to cancel the tour and retain the deposit after consultation with client.
Craigievar Castle
Castle Fraser
Notification of cancellation must be submitted via email to info@scotlandunveiled.com, quoting reference number.

Where notification of cancellation has been received at least 28 days prior to commencement of a tour, and final balance paid, the following schedule of refunds will apply:
  • Within 27-14 days before tour date, client will receive 50% of balance
  • If between 13-0 days before tour date, there will be no refund
Scotland Unveiled reserve the right to cancel trips under exceptional circumstances or Force Majeure. In such cases clients will be offered to reschedule or refund.
Minimum Ages
Scotland Unveiled does operate a minimum age for children. For our scheduled tours we cannot permit children under 5 to attend.

On our food and drink tours, where the consumption of alcohol will be allowed VIPs must be at least 18 years of age. In some cases, visitors may be required to provide proof of age. UK legislation does operate a challenge 25 law.

All the above terms shall be construed and interpreted in accordance within the Law of Scotland and all parties submit to the jurisdiction of the Scottish Courts.
Stonehaven Harbour
Standing Stones
Transportation
Any deliberate damages to any of our vehicles or contents within will be charged at cost + 25% plus any costs of cancelled future tours occurred as a result of the inactivity of vehicle due to unscheduled repair.

Should our transport be detained or taken on a longer journey than contracted for, Scotland Unveiled reserves the right to make additional charges commensurate with the cost incurred.

Scotland Unveiled have accounted for drivers' hours and sufficient rest periods for each of the tours and experiences offered.
Scotland Unveiled reserves the right to provide a large vehicle than the specified at no additional charge. We also reserve the right to substitute another vehicle or ancillary facilities for all or part of the hiring subject to substitutes being of similar quality.

Scotland Unveiled gives it advice on journey times in good faith. However, as a result of breakdown, traffic congestion or other events beyond our control, journeys may take longer than predicted and, in those circumstances, we will not be liable for any loss or inconvenience suffered by the clients as a result. Passengers Property

All Scotland Unveiled vehicles are subject to restrictions on carrying luggage for statutory safety reasons. The driver shall be the sole judge as to whether and to what extend passengers property is carried. Scotland Unveiled will not accept liability for any damage or loss of any property left on any of the vehicles.

Smoking is NOT permitted on any of Scotland Unveiled's vehicles.
St Andrews
Glen Garioch Distillery
Complaints
Any complaint in respect to Scotland Unveiled services and provisions must be made in writing to Scotland Unveiled office within fourteen (14) days from completion of tour.
Force Majeure
Scotland Unveiled does not accept any liability for any loss, inconvenience or damage caused by war, threat of war riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination arising from such plant or events beyond the reasonable control of Scotland Unveiled.